Terms & Conditions

TERMS & Conditions for 3 Tier Microwave Oven Stand

🛠️ SELOS 1-Year Limited Warranty

At SELOS, we stand behind the quality of our products. Our 1-Year Warranty is designed to give you peace of mind — while also ensuring fairness and clarity for everyone.

✅ What’s Covered (For 1 Year After Purchase)

We will provide free replacement or repair for any genuine issues related to:

  • Manufacturing defects in metal or wooden parts

  • Damage during shipping (reported immediately within 30 days of the Delivery date)

  • Defective or missing components at the time of assembly (MS rods, MS side frame, wooden shelves, screws, S hooks)

❌ What’s NOT Covered

To ensure fair use, the following are not covered under warranty:

  • Wear & tear from regular use (e.g., rubber bushes if moved too often)

  • Breakage or bending due to excess weight or sudden impact

  • Rust due to prolonged exposure to water

  • Water damage to wooden shelves

  • Hook breakage (These are light-duty accessories and can break under high pressure)

  • Damage caused by misuse, mishandling, or unauthorized modifications

📝 Proof of Purchase

To claim your warranty, you must:

  • Register your email using the warranty insert that came with the product,
     OR
  • Share your Amazon Order ID and details like order name, delivery date & address.

💬 How to Claim Warranty

Simply message us on WhatsApp: +91-9594938913
 We’ll respond within 24 hours and guide you through the process.
 You’ll be asked for:

  • Photos or video of the issue

  • A brief description of the problem

  • Purchase verification

After verification, if the issue falls under warranty, we’ll offer free repair or replacement.

🔄 Number of Claims

We provide free warranty service for ALL eligible issues during the 1-year period.
However, in cases of repeated misuse or suspicious activity, SELOS reserves the right to deny further claims.

❤️ Our Promise to You

We built this product with care, inspired by real problems in Indian kitchens. If something goes wrong despite our best efforts, we’ll be here — to make it right. Your happiness matters to us.