Terms & Conditions

🛠️ SELOS 1-Year Limited Warranty

At SELOS, we stand behind the quality of our products. Our 1-Year Warranty is designed to give you peace of mind — while also ensuring fairness and clarity for everyone.

✅ What’s Covered (For 1 Year After Purchase)

We will provide free replacement or repair for any genuine issues related to:

• Manufacturing defects in metal or wooden parts
  
  
• Damage during shipping (reported immediately within 30 days of the Delivery date)
  
  
• Defective or missing components at the time of assembly (MS rods, MS side frame, wooden shelves, screws, S hooks)
  
  

❌ What’s NOT Covered

To ensure fair use, the following are not covered under warranty:

• Wear & tear from regular use (e.g., rubber bushes if moved too often)
  
  
• Breakage or bending due to excess weight or sudden impact
  
  
• Rust due to prolonged exposure to water
  
  
• Water damage to wooden shelves
  
  
• Hook breakage (These are light-duty accessories and can break under high pressure)
  
  
• Damage caused by misuse, mishandling, or unauthorized modifications
  
  

📝 Proof of Purchase

To claim your warranty, you must:

• Register your email using the warranty insert that came with the product,
  OR
• Share your Amazon Order ID and details like order name, delivery date & address.
  
  

💬 How to Claim Warranty

Simply message us on WhatsApp: +91-9594938913
We’ll respond within 24 hours and guide you through the process.
You’ll be asked for:

• Photos or video of the issue
  
  
• A brief description of the problem
  
  
• Purchase verification
  
  

After verification, if the issue falls under warranty, we’ll offer free repair or replacement.

🔄 Number of Claims

We provide free warranty service for ALL eligible issues during the 1-year period.
However, in cases of repeated misuse or suspicious activity, SELOS reserves the right to deny further claims.

❤️ Our Promise to You

We built this product with care, inspired by real problems in Indian kitchens. If something goes wrong despite our best efforts, we’ll be here — to make it right. Your happiness matters to us.